Hey there, members of the alternative nation! We’ve compiled the most common questions from our metalheads, hardcore enthusiasts, and movie fans. Can’t find what you’re looking for? Our support crew is always ready to help!
PRODUCT QUESTIONS
What kind of T-shirts do you sell?
We specialize in exclusive designs for the alternative community! Our collection includes:
- Hardcore T-shirts – For those who live and breathe the hardcore scene
- Metal T-shirts – Represent your favorite bands and metal subgenres
- Movie T-shirts – Dark, cult, and horror film designs for true cinephiles
Are your T-shirts officially licensed?
We work directly with artists and designers from the alternative scene to create unique, high-quality apparel that represents our community authentically. Some designs are officially licensed, while others are original creations from our network of underground artists.
Do you offer plus sizes or custom fits?
We currently offer standard sizing to ensure we can deliver worldwide with our underground spirit. Check each product page for specific size charts to find your perfect fit for stage diving or casual wear.
ORDERING & ACCOUNT
What payment methods do you accept?
We accept all major payment methods to make getting your gear as easy as possible:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to order?
While you can checkout as a guest, creating an account lets you track your order history, save your favorite designs, and get updates on new releases tailored to your alternative tastes.
How do I track my order?
Once your order ships, we’ll send you tracking information directly to your email. You can follow your Spooky Shirts on their journey from our Chicago headquarters to your doorstep, no matter where in the world you are!
SHIPPING & DELIVERY
How long does shipping take?
We move at hardcore speed when preparing your order (1-2 business days), then shipping times vary:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after shipping
- Free Shipping (orders $50+ via EMS): 15-25 days after shipping
Where do you ship?
We deliver worldwide from our base in Chicago’s alternative scene! However, due to logistical constraints, we’re unable to reach some remote areas and parts of Asia. If you’re unsure about your location, just email us at [email protected] and we’ll let you know if we can bring the Spooky experience to you.
Can I change my shipping address after ordering?
If you need to update your shipping address, contact us immediately at [email protected]. We can only make changes before your order ships out from our warehouse.
RETURNS & EXCHANGES
What is your return policy?
We stand by our apparel like we stand by our music! If your Spooky Shirt doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return or exchange. We want you to be completely satisfied with how our gear represents your musical identity.
How do I return an item?
Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Items must be unworn, unwashed, and in original condition with tags attached.
Do you offer exchanges for different sizes?
Absolutely! We want you to have the perfect fit for representing your alternative style. Contact us within 15 days of delivery, and we’ll help you exchange for a different size, subject to availability.
OTHER QUESTIONS
Do you offer wholesale or bulk orders?
Looking to gear up your entire crew or band? Email us at [email protected] with details about your bulk order needs, and we’ll work something out that rocks!
Can I suggest a design or band?
We’re always listening to our community! While we can’t guarantee we’ll use every suggestion, we love hearing what our customers want to represent. Send your ideas to [email protected] – you might just see your suggestion in our next collection!
Still have questions?
Our dedicated support team at [email protected] is always here to help fellow members of the alternative community.
Spooky Shirt Shop • 4431 Cecil Street, Chicago, US 60603
